Commonly Asked Questions
Do you offer gift cards?
at the moment we don't offer any gift card's . in future yes.
What are the different modes of payment accepted ?
We accept most International Credit Cards. paypal, cash deposit in our bank account, Wire transfer or Transfer via net banking are the other accepted modes of payment.
What is your return policy?
Returning after the item has been delivered to your doorstep: If you wish to return an item after it has reached your doorstep, you will have to make a fresh shipment and send it back to our facility in India. The same will be considered as an import to India and may attract additional import charges. Shop from India will not be responsible for any returns made after the item has reached your "Doorstep"
Insurance and Refund
What does insurance cover? How much does it cost?
At the moment, Insurance Option is available only for shipments dispatched via DHL. At the time of creating ship request you can inform us via e-mail to that you would like to take the insurance as well. It is offered at a cost of INR 500 + 0.35% of the item value. As for the other couriers currently there is no option of insuring the shipments.
Insurance covers the loss or damage to the items in your shipment. Claims can be filed for the declared value plus international shipping costs, if applicable. Insurance does NOT cover import duties and taxes, domestic shipping costs or damage to the box/packaging.
Couriers may carry limited or no liability for antique or vintage items, jewelry, TVs, electronics, manufacturer’s box/packaging and prohibited good
Can I buy items from retailers that are not listed on your shopping page?
Yes, Absolutely! You can buy from any retailer or individual as you wish.
How is the customs duty and tax calculated?
Duties and VAT are calculated as a percentage of the customs value of the goods.
The valuation of the cost is based upon the complete shipping value, including:
1. the price of the imported goods
2. the cost of freight
3. insurance
The imports are also subject to sales taxes.
Any duties and taxes on your international shipment will be billed directly to you by the global carrier.
What are Customs and Import Duties?
shipping charges include all taxes applied in India, but NOT the Import Duties of the country that you are shipping the package off to.
Depending on the products you purchase, your country’s customs agency may determine you owe a duty or tax. Nearly every shipment that crosses an international border is subject to the assessment of duties and taxes. Each country determines the assessment of duties and taxes differently.
All imported goods and their values must by law be declared to the importing country's customs office. As the "Importer", you are responsible for complying with customs laws and regulations. we simplifies the process for you. We complete the customs forms with the appropriate product classification and value – based on the information you provide. You are responsible for declaring an accurate value because it determines the customs duty and import tax you will need to pay. We need to know the actual value to insert into the customs declaration on your behalf. If the value is not correct, the item may be held by customs, and you may be liable for additional costs and/or customs fines or penalties.
Most times, the information is available from the seller’s invoice or packing slip accompanying the package. But if the seller doesn’t include paperwork describing the product and the price you paid, we will notify you to input the values under Action Required in your Locker.
Once we have the relevant information and you have paid the cost of shipping, we'll complete the customs clearance paperwork. We will be unable to change any values in the customs forms after you have authorised us to send the shipment.
NOTE: You will need to pay the courier and for the tax and duty before delivery.
DON’T FORGET: Some countries have a duty free concession where goods below a certain value can be imported without duty and/or tax.
Please note, this FAQ is subject to updates
Please check back from time to time for the latest information.
Still Have Questions?
Will you open my packages?
Yes. We open every package when it arrives at our facility. Our trained login agents carefully review your purchases to ensure they were not broken during shipping and are legal for export from India.
If the seller included an invoice, we will compare the contents of the package to the purchases shown on the invoice to ensure you received the correct number of items.
If you receive an item that is not in the manufacturer's original packaging, or is not from a trusted seller, we will open the product packaging to inspect the item. This allows us to reduce fraud, and saves you shipping costs by verifying the correct product is in the package and is legal for export from India.
Will I be charged for storage?
For your Packages in your Locker:
We offer FREE storage for packages that arrive into your Locker up to 15 days.
Packages stored past the free storage period will incur storage fees of INR 100/day or 20 rands from the 16th Day. Storage fees continue to accrue until your package is shipped, discarded or returned to the sender. You will see storage charges under Package Level Charges on your invoice when the package is shipped or discarded.
For your Packages which are ready to be shipped, but awaiting your payment:
Once your package is ready for shipment and your final charges have been updated, you get a free time period of 7 DAYS to submit your payment. You will incur a storage fee of INR 100/ day or 20 rands for your prepared parcel from the 8th day onwards
How long does it take to process my shipment?
Most shipments leave our warehouse within a maximum period of 2 days, although we try our best to not exceed 24 Hours.
In some cases, high-value merchandise and shipments which require Special Handling may require additional paperwork to comply with Indian government regulations. This may result in additional shipment processing time.
Once a package leaves our facility, average transit time to your door is 2 - 6 days.
What if my item arrived at your facility gift-wrapped?
To ensure quality and compliance with Indian export regulations, we must open and review all wrapped items. When possible, we make every effort to return wrapped items to their original condition.
What are the payment options?
We accept Local EFT , Cash Deposit Into Account , International Credit Cards. Pay pal, , Wire transfer or Transfer via net banking are the other accepted modes of payment. For Cash Deposit Please Add 3% Extra As Bank Charges .
Guidelines for Shipping Electronics
Important Guidelines for Shipping Electronic Items:
If the Cost Price of the Electronic Items is Less than Twenty five Thousand(< INR 25 k) Or Upto 5000 SA
Rands
We will ship the items through normal mode.
If the Cost Price of the Electronic Items is More than Twenty five Thousand(> INR 25 k) Above 5000 SA Rands
We will ship the items through commercial mode.
Customs Duties depends on the destination country and cannot be predictable. We have no control on the same.
In case if there is any battery in your electronic items we have to unsealed the item & drain the battery. The battery may take 2- 3 days to get drained depending upon the battery capacity of the item. (Eg: Mobile Phone takes approximately 2 days to get drained)